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FAQ
Reservations
Reservations and Booking
A: You can book directly through our official website, through OTAs (Online Travel Agencies), or by contacting our Reservations Department via phone/email. However, booking directly through our hotel website will ensure you receive the best available rate.
Q: How can I make a reservation?
A: It depends on the rate type you have selected. Please refer to your booking confirmation email or contact Reservations for details.
Q: What is your cancellation policy?
A: We frequently offer seasonal promotions and special rates for members. Please check the "Promotions" section on our website or line official.
​Q: Do you offer any special discounts or promotions?
Check-in and Check-out
Check-In and Check-Out
​A: Check-in is at 2 PM (14:00) and Check-out is at 12 PM (12:00)
Q: What are the standard check-in and check-out times?
A: Requests are subject to room availability on the day and may incur an extra fee. Please contact the Front Desk to arrange this.
Q: Can I request an early check-in or late check-out?
A: Please present your passport/national ID card and your booking confirmation.
Q: What documents are required for check-in?
A: Yes, complimentary luggage storage is available at the Front Desk before check-in or after check-out.
Q: Do you provide luggage storage?
Room
Rooms
A: Room options at SOVA Hotel Bangkok include : Single, Double, Studio, Twin
Q: How many types of room do you have ?
A : We don’t charge for an extra bed,but there is an additional fee of 500 THB per/ person/ night.
Q: What is the cost of an extra bed ?
A : No, we don’t have a bathtub in our rooms.
Q: Do you have a rooms with a bathtub ?
Facilities and Services
Facilities and Services
A: Complimentary high-speed Wi-Fi is available in all guest rooms and public areas.
Q: Is Wi-Fi available at the hotel?
A: Yes, we offer complimentary (or state the fee) parking for all in-house guests. However , space are limited , so kindly make a request in advance.
Q: Do you have parking facilities?
A: No,we don’t have a swimming pool and fitness center.
Q: Do you have a swimming pool and fitness center?
A: Sorry,pets are not allowed.
Q: Are pets allowed in the hotel?
A: We do not provide an in-house laundry service, but there are several laundry shops and laundromats nearby. Our front desk team will be happy to reccommend one for you
Q: Do you have a laundry service?
A : Yes. An iron and ironing board are available upon request. Please contact the Front Desk (Reception) to have them delivered to your room
Q: Do you provide an iron and ironing board?
Food and Beverages
Food and Beverages
A: No,we don’t serve breakfast at the hotel, but there’s a Café Amazon on the lobby floor .
Q: Do you have breakfast?
​A: Cafe Amazon is served at 6:00 AM to 5.00 PM.
​Q: When is Cafe Amazon served?
Nearby Transportation
Nearby Transportation
A: The hotel is located between BTS Phrom Phong and BTS Asok, both approximately 1.5 km away
Q: Which BTS station is closest to the hotels?
A: The nearest MRT station is MRT Queen Sirikit National Convention Centre (QSNCC) Exit 4,located approximately 1 km from the hotel.
Q: Which MRT station is closest to the hotels?
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